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GlambotĀ® Team
Apr 18, 2025
In Cameras and Shooting
An error occurred while rendering the video. The framework failed while reading media data from [Timeline Clip 3 (App Recorded Video)]:VideoMediaSource. Invalid Sample cursor
If Snappic shows this error message while rendering the video, you will need to format the SD card.Ā
1. Follow the steps below to format the SD card using a GoPro:
1. Ensure the SD card is in the camera and the camera is powered on
2. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down)
3. Tap [Preferences]
4. Scroll to the bottom and tap [Reset]
5. Tap [Format SD Card]
6. Tap [Format]
7. Restart the GoPro
2. Follow the steps below to format the SD card using a Canon R Series DSLR:
1. Ensure the SD card is in the camera and the camera is powered on
2. Press the [Menu] button
3. Navigate to the [Settings] tab, then select [1]
4. Select [Format Card]
5. Tap [OK]
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GlambotĀ® Team
Apr 14, 2025
In Cameras and Shooting
1. Set camera mode to [Video] and [A+]
1. Set Lens AF to [On] and Lens Stabilizer to [On]
1. Movie Recording Tab 1, Set High Frame Rate to [On] and Movie rec. Size to [FHD 179.8fps Standard (IPB)]
1. Movie Recording Tab 3, select [IS Mode] and set Digital IS to [Enhanced]
1. AF Tab 1, set Movie Servo AF to [Enable]
1. Network Tab 2, set Wi-Fi settings to [Disable] and Bluetooth settings to [Disable]
1. Settings Tab 1, set Auto Rotate to [On] and Add Movie Rotate Info to [Enable]
1. Settings Tab 3, set power saving auto power off to [Disable]
1. Settings Tab 4, set Choose USB connection app to [Photo Import/Remote Control]
1. Attach the camera to the GlambotĀ® using the Universal DSLR Mount. See here for instructions on installing the universal mount.
1. If using a power adapter, plug the USB-C into the Power Port on the GlambotĀ®Ā
1. Connect the Coiled USB-C to USB-C cable into the camera data port and the GlambotĀ® data port
1. Connect the iPhone/iPad into the Glambot data port and turn the camera on
1. Open Snappic and Select your event
1. Tap [Select Accessories] and choose [Volume Buttons]Ā
1. Tap [Configure Camera] and select [EOS R8]Ā *note: it doesnāt matter which EOS R8 selection you choose, they will all work the same.Ā
1. Tap [Start Photo Booth] and tap the Live Preview Rotation left arrowĀ once if filming portrait, then tap [Start Booth]
1. Youāre GlambotĀ® is now ready to begin filming!
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GlambotĀ® Team
Apr 05, 2025
In Cameras and Shooting
Hero 9/10/11 Black:
1. Start with the GoPro unpluggedĀ from the USB-C
2. Swipe down on the touch display, then swipe left
3. Tap [Preferences]
4. Tap [Wireless Connections]
5. Set [Wireless Connections] to ON
6. Tap [Connect Device]
7. Tap [GoPro Quik App]
8. Install/Open the GoPro Quik App on the iPhone
9. Navigate to the [GoPro] Tab
10. Tap [Connect a GoPro]
11. Tap [Connect]
12. Tap [Pair] when prompted
13. Name your GoPro or leave as default
14. Tap [Skip] if prompted to update (*update as needed and not rushed for time)
15. Tap [Iāll do this later] when prompted for cloud upload
16. Tap [No thanks]
17. Tap [Letās Go]
18. Close the GoPro Quik app
19. Plug the USB-C cable into the GoPro and iPhone/iPad (Ensuring all connection points are securely connected on the GlambotĀ® as well)
20. The Screen on the GoPro should display [USB Connected]
21. Open Snappic and select your event
22. Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done]
23. Tap [Configure Camera] then [Search for GoPro Camera]
24. Confirm the connection shows [Wired] and select your GoPro camera
25. Tap [Start Photo Booth]
26. Configure VideoĀ and SlowmoĀ settings, then tap [Start Booth]
27. Tap [Video] and then select the time edit that best matches your desired GlambotĀ® path
28. On the Glambot motion control web app, navigate to the advanced settings tab and confirm the connection type is set to [USB]
29. You are now ready to begin wired recording with your GlambotĀ® and GoPro
Hero 12/13 Black:
1. Start with the GoPro unplugged from the USB-C
2. Swipe down on the touch display, then swipe left
3. Tap [Pair Device]
4. If [Wireless Connections] is off, tap [Turn On] when prompted, then tap [Pair Device] again
5. Install/Open the GoPro Quik App on the iPhone
6. Navigate to the [GoPro] Tab
7. Tap [Connect a GoPro]
8. Tap [Connect]
9. Tap [Pair] when prompted
10. Name your GoPro or leave as default
11. Tap [Skip] if prompted to update (*update as needed and not rushed for time)
12. Tap [Iāll do this later] when prompted for cloud upload
13. Tap [No thanks]
14. Tap [Letās Go]
15. Close the GoPro Quik app
16. Plug the USB-C cable into the GoPro and iPhone/iPad (Ensuring all connection points are securely connected on the GlambotĀ® as well)
17. The Screen on the GoPro should display [USB Connected]
18. Open Snappic and select your event
19. Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done]
20. Tap [Configure Camera] then [Search for GoPro Camera]
21. Confirm the connection shows [Wired] and select your GoPro camera
22. Tap [Start Photo Booth]
23. Configure VideoĀ and SlowmoĀ settings, then tap [Start Booth]
24. Tap [Video] and then select the time edit that best matches your desired GlambotĀ® path
25. On the Glambot motion control web app, navigate to the advanced settings tab and confirm the connection type is set to [USB]
26. You are now ready to begin wired recording with your GlambotĀ® and GoPro
If the GoPro is still not connecting properly or not showing up as wired after following these steps, see GoPro not found / No wired connection in Snappic
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GlambotĀ® Team
Mar 27, 2025
In Cameras and Shooting
If your GoPro Hero 13 Black is failing to connect in Snappic, check for firmware updates and update to V2.00.
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GlambotĀ® Team
Mar 26, 2025
In Hardware Knowledge
Lights:
⢠2x NanLites
⢠2x NanLite Tripod Stands
⢠1x Ulanzi Light
iPad/iPhone:
⢠2x ipad stands (2nd ipad optional as separate sharing station)
⢠1x iphone clamp mount (2nd ipad can be used in place of phone)
⢠2x ipads (2nd ipad optional as separate sharing station)
⢠1x iphone (2nd ipad can be used in place of phone)
Cables:
⢠3x 6ft usb c to usb c cable
⢠1x 3ft coiled usb c to usb c cable
⢠1x iphone mag charger
⢠1x 25ft extension cord reel
⢠2x 25ft extension cords
⢠1x R8 DSLR power adapter
Camera:
⢠1x Canon R8 camera
⢠1x Canon RF 10-20mm Lens
⢠1x gopro camera
⢠1x micro sd card (For GoPro)
⢠1x sd card (For Canon R8)
⢠1x universal camera attachment
⢠1x GoPro Battery Charger Pack (Hero 9/10/11/12) (Hero 13)
⢠1x GoPro Door with Pass Through
⢠1x GoPro Cage Mount
⢠1x GoPro Faceplate Cover
Miscellaneous:
⢠2-3x Red Carpets
⢠1x 19ftx9ft curved custom print backdrop and frame
⢠6x Stanchions
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GlambotĀ® Team
Mar 24, 2025
In Cameras and Shooting
If Snappic displays this failure to connect error, the connection to the GoPro has been interrupted. Follow the steps below to reconnect the device:
1. Unplug the USB cable from the GoPro
2. Navigate to the Bluetooth settings on the iPhone/iPad and forget the connection to the GoPro
1. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down)
2. Tap [Preferences]
3. Tap [Wireless Connections]
4. Set [Wireless Connections] to ON
5. Tap [Connect Device]
6. Tap [GoPro Quik App]
7. Install/Open the GoPro Quik App on the video editing device
8. Navigate to the [GoPro] Tab
9. Tap [Connect a GoPro]
10. Tap [Connect Camera]
11. Reconnect the USB connection from iPhone/iPad to the GoPro
12. The GoPro should now display [USB Connected] and show up as a wired connection
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GlambotĀ® Team
Mar 24, 2025
In Cameras and Shooting
While it is recommended to run a wired connection for optimal performance when filming, there may be times when a wireless connection is needed (e.g. no USB cable). If necessary, follow these steps to connect and run a GoPro wireless connection:
Hero 9/10/11 Black:
1. Swipe down on the touch display, then swipe left
2. Tap [Preferences]
3. Tap [Wireless Connections]
4. Set [Wireless Connections] to ON
5. Tap [Connect Device]
6. Tap [GoPro Quik App]
7. Install/Open the GoPro Quik App on the iPhone
8. Navigate to the [GoPro] Tab
9. Tap [Connect a GoPro]
10. Tap [Connect]
11. Tap [Pair] when prompted
12. Name your GoPro or leave as default
13. Tap [Skip] if prompted to update (*update as needed and not rushed for time)
14. Tap [Iāll do this later] when prompted for cloud upload
15. Tap [No thanks]
16. Tap [Letās Go]
17. Close the GoPro Quik app and open Snappic
18. Select your event
19. Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done]
20. Tap [Configure Camera] then [Search for GoPro Camera]
21. Select your GoPro camera and tap [Use Wireless]
22. Tap [Join] when prompted
23. Tap [Start Photo Booth]
24. Configure VideoĀ and SlowmoĀ settings, then tap [Start Booth]
25. Tap [Video] and then select the time edit that best matches your desired GlambotĀ® path
26. On the Glambot motion control web app, navigate to the advanced settings tab and set the connection type to [Bluetooth] to ensure proper timing of wireless recording
27. You are now ready to begin wireless recording with your GlambotĀ® and GoPro
Hero 12/13 Black:
1. Swipe down on the touch display, then swipe left
2. Tap [Pair Device]
3. If [Wireless Connections] is off, tap [Turn On] when prompted, then tap [Pair Device] again
4. Install/Open the GoPro Quik App on the iPhone
5. Navigate to the [GoPro] Tab
6. Tap [Connect a GoPro]
7. Tap [Connect]
8. Tap [Pair] when prompted
9. Name your GoPro or leave as default
10. Tap [Skip] if prompted to update (*update as needed and not rushed for time)
11. Tap [Iāll do this later] when prompted for cloud upload
12. Tap [No thanks]
13. Tap [Letās Go]
14. Close the GoPro Quik app and open Snappic
15. Select your event
16. Scroll down and tap [Select Accessories] then select [Volume Buttons] and tap [Done]
17. Tap [Configure Camera] then [Search for GoPro Camera]
18. Select your GoPro camera and tap [Use Wireless]
19. Tap [Join] when prompted
20. Tap [Start Photo Booth]
21. Configure VideoĀ and SlowmoĀ settings, then tap [Start Booth]
22. Tap [Video] and then select the time edit that best matches your desired GlambotĀ® path
23. On the Glambot motion control web app, navigate to the advanced settings tab and set the connection type to [Bluetooth] to ensure proper timing of wireless recording
24. You are now ready to begin wireless recording with your GlambotĀ® and GoPro
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GlambotĀ® Team
Mar 21, 2025
In Cameras and Shooting
If there is noticeable latency from the time the GlambotĀ® path starts to when the video begins recording, there are a few likely causes.
1. The GoPro is connected wirelessly. To ensure proper recording transfer speeds, use a wired connection.Ā
1. If the video is still recording late, use the advanced settings on the GlambotĀ® motion control web app to change the connection type to Bluetooth. While still using a wired connection to the GoPro, using the Bluetooth setting on the Glambot Motion control will trigger the recording slightly earlier than the wired connection setting.
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GlambotĀ® Team
Mar 21, 2025
In Cameras and Shooting
If you are experiencing frame correction/drifting at the end of a video, it is likely due to hypersmooth mode enabled on the GoPro. Hypersmooth mode analyzes and corrects camera motion frame by frame. We typically recommend hypersmooth mode to create the smoothest video output. However, it may not be ideal for all situations or backdrops. In the case that frame correction produces noticeable or uneven movement, or if it appears as if the wrist is still moving at the end of a recorded video, turn off hypersmooth mode on the GoPro.
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GlambotĀ® Team
Mar 20, 2025
In Cameras and Shooting
If your camera wonāt connect to Snappic, check and adjust the settings on your camera as needed:
1. Set the [Choose USB Connection App] camera setting to Photo Import/Remote Control
2. Ensure the USB C cable is a data transfer cable, see recommended USB cables
3. Disable [Network Settings] on the camera (wireless connections can interfere with USB tethering)
4. Disable [Bluetooth Settings] on the camera (Bluetooth can interfere with USB tethering)
5. Update the camera to the latest firmware
6. Update Snappic to the latest versionĀ
7. Update iPhone/iPad to the latest IOS Software
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GlambotĀ® Team
Mar 20, 2025
In Software Knowledge
If the motion control web app stops working while operating the robot, it is likely due to wifi channel interference. Move the robot to the off/extended position and restart the system.
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GlambotĀ® Team
Mar 20, 2025
In Hardware Knowledge
If the wrist doesnāt stop rotating or spins all the way around, it is due to a wrist communication error. The cable from W2 to W3 may have been disconnected fully or intermittently. If this happens, use the red e-stop button to shut down the robot immediately to prevent cable damage.Ā
1. Ensure the cable connecting wrist motor 2 to 3 is fully seated and secure. Restart the robot.
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GlambotĀ® Team
Mar 18, 2025
In Hardware Knowledge
6.6ft USB C to USB C Cable (iPhone/iPad to GlambotĀ® Wrist Data Port Connection)
Coiled 3ft USB C to USB C Cable (Camera to GlambotĀ® Arm 2 Data Port Connection)
Canon R8 USB C Power Adapter (Camera to GlambotĀ® Arm 2 Power Port Connection)
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GlambotĀ® Team
Mar 18, 2025
In Cameras and Shooting
If the video output isnāt properly rotating to portrait mode from the camera, navigate to the settings tab and enable [Auto Rotate] + enable [Add Movie Rotate Info]
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GlambotĀ® Team
Mar 12, 2025
In Hardware Knowledge
Event Pro 1 and Pro 2 models
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GlambotĀ® Team
Mar 12, 2025
In Hardware Knowledge
Event Pro 3 and some Pro 2 models.
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GlambotĀ® Team
Mar 08, 2025
In Software Knowledge
1. Connect the device running LumaBooth to the Glambot Bluetooth
1. Open the LumaBooth app and launch event
1. Open the event settings menu by tapping the dropdown arrow in the top-right corner
1. Select [capture mode] and make sure that [Boomerang/360] is selected
1. Go to [capture settings] and set the countdown to 1 sec. (adjust if needed)
1. Configure recording time and effects as desired
1. Navigate to camera settings and adjust as desired
1. Note: when using dslr in portrait orientation, adjust the camera rotation setting to portrait 270 degrees or portrait 90 degrees depending on which direction your camera is oriented
1. Tap the dropdown arrow, then [Launch Event]
1. Your Glambot is now ready!
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GlambotĀ® Team
Mar 07, 2025
In Hardware Knowledge
If no power or data is being provided from the usb-c ports on arm 2, there are two most likely causes:Ā
1. The usb-c connection is swapped on arm 1, or disconnected.Ā
1. On the bottom side of arm 1, ensure that the usb-c with the yellow stripe is connected to the power port, and that the all black usb-c is in the data port
2. On the power strip at the base of the robot, ensure that the yellow striped usb-c is plugged in and receiving power. For data ports, ensure that the cables connected to the camera and iPhone/iPad are data-transfer cables. See our List of Recommended Cables
3. If there is still no power or data, try using a different usb-c cable.Ā
1. The USB-C connection point into arm 2 needs flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable around as shown below:
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GlambotĀ® Team
Mar 07, 2025
In Software Knowledge
If you are unable to move your speed slider on Motion Control v. 3.2.x please update your iOS and this should resolve the issue.
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GlambotĀ® Team
Mar 07, 2025
In Hardware Knowledge
If the Glambot is stuck in a position outside of the neutral extended position, follow these steps to move it manually with the reset switch located on the back of the pedestal:
1. Power down the robot
2. Rotate the arm so that it is facing forward in front of the robot
3. Safely position the camera and wrist to make sure there is proper clearance from the ground
4. While supporting arm 1, turn on the power, then flip the switch on the back of the robot from [Ready] to [Reset], and slowly move the arm to the neutral position, then flip the switch back to [Ready] to lock the arm, and turn off the power
5. If preparing to recalibrate, ensure that arm 2 is at a 90 degree angle, and the wrist is tucked slightly back towards the base of the robot, then turn the power on and follow standard calibration procedures
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